Refund & cancellation
What applies when a guidance thread does not go as planned.
Scope
TagLoadUp provides email-based guidance for UAE toll topping up. We do not process payments or hold funds on your behalf. Any amount paid to a toll operator or to a payment channel is governed by that provider's own refund terms.
Cancelling a guidance request
You can stop a thread at any time by replying with the word stop. We close the request and remove the message chain within fourteen days.
If guidance was unhelpful
If a reply from our side was off-topic, incorrect or late beyond two working days, write back on the same thread. We will revisit the question at no charge and, if a service fee was ever applied to a specific case, we will reverse it to the same channel used for the original payment.
Timing
Any applicable reversal is initiated within five working days of the request. The actual landing time depends on the payment channel.
Contact for refund questions
Email billing@tagloadup.com with the original email thread included. For general questions use the contact page.